THREAD STUDIO EMBROIDERY
Threading meaningful pieces with every stitch.
FREQUENTLY ASKED QUESTIONS
The Answers You Need
We want to prevent any issues that may come up as you browse through our collections. That’s why we’ve provided comprehensive answers to some of our most frequently asked questions. Take a look at some of our most frequently asked questions.
Still got questions? Check out our contact page to reach us directly.
Products
There's an item or design I want but I don't see it here. What can I do?
Some pieces are not shown on our online shop because they have been custom pieces. Feel feel to submit a custom request and let us bring your ideas to life! (No idea is too crazy!)
Shipping
I've placed my order, how long will it take to receive my item/s?
Thank you so much for your order - It absolutely means the world to us here at Thread Studio. Due to every single item being custom made to order, fulfillment times may vary depending on product. Exact production timeframes are detailed on each product page.
Bulk Orders
I'd love to place a bulk order. How does that work?
Thank you so much for considering TS for your order. We would love to work on a bulk order for you, your organization, company, school, family or event. Fill out our bulk order form or message us with all the details so we can get started.
24/7 Support
Our customers deserve the highest level of support, and we work tirelessly to maintain those standards. When you choose to work with our team, know that you are consistently choosing quality and excellence. Customer service is at the heart of everything that we do.
Return Policy
Do you accept returns or exchanges?
Since all pieces are custom-made-to-order and specifically personalized and customized per piece, we do not offer returns or exchanges. However, please do not
hesitate to contact us if you confront any problems with your order. We will be more than happy to assist!
Embroidery
Why Embroidery?
Embroidery is such a beautiful work of art. We are able to get creative and have your ideas come to life. We enjoy the beauty of a blank canvas and having stitches create the perfect masterpiece. With each thread and stitch we slightly puncture the fabric and make something beautiful out of it. Kinda the same way life punctures us just a tiny bit but shows us life is still beautiful.